Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway.

By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at http://customerserviceguru.com Here’s an online conundrum: How you greet prospects and customers is crucial—but these days, by and large, you don’t actually …

Google–not you–decides where customers & prospects enter your site. Roll out the red carpet anyway. Read More »