airlines

In customer service, digital distraction spells death

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By Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com   Digital distraction among your customer-facing staff spells death. It’s death to customer relationships, as in a recent hotel check-in: […]

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Even mighty Southwest Airlines can't win 'em all, in Social Media Land

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By Micah Solomon, keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.” Visit with Micah at https://customerserviceguru.com I find a lot to admire at Southwest Airlines – not an unusual outlook for a customer service speaker, author, and

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