New customer service interview with consultant, speaker Micah Solomon

Customer service failures not only send a customer’s blood pressure skyrocketing, they can have a disastrous effect on both a business’s image and its bottom line. Pedro Hernandez of Time.Com and Small Business Computing and I discuss how to create an exceptional customer experience (and what to do when you have lapses), in today’s interview.  {Please click over, if you’d be so kind, for Mr. Hernandez’s complete article.}



Micah Solomon is a business keynote speaker, author, and customer service consultant. Micah offers keynote speaking and consulting on customer service issues, the customer experience, and company culture ”” and how they fit into today’s marketing and technology landscape.  See Micah in action ”” including video and free resources ”” at Or, click here for your own free chapter  of Micah’s latest bestseller,  High-Tech, High-Touch Customer Service (AMACOM Books).


“Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder