The employee experience creates the customer experience.

“The way they pay and treat me here, do they expect me to be loyal?” explained the very-nice-but-very-stressed server last night, as she encouraged me to head to the restaurant across the street if I wanted good food.  

Employees create the guest experience.  What are you doing to enhance the employee experience?

Keynote Speaker Customer Service Speaker Micah Solomon From Micah Solomon author, keynote speaker, consultant on customer service excellence, sales, branding, and transforming company cultures in our socially connected world.
See Micah in action — including video and free resources — at Or, click here for your own free chapter  of Micah Solomon’s customer service bestseller,” Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.”