“The way they pay and treat me here, do they expect me to be loyal?” explained the very-nice-but-very-stressed server last night, as she encouraged me to head to the restaurant across the street if I wanted good food.
Employees create the guest experience. What are you doing to enhance the employee experience?
From Micah Solomon – author, keynote speaker, consultant on customer service excellence, sales, branding, and transforming company cultures in our socially connected world.
See Micah in action — including video and free resources — at http://www.micahsolomon.com. Or, click here for your own free chapter of Micah Solomon’s customer service bestseller,” Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.”