Special material for purchasers of the Ignore Your Customers (and They'll Go Away) eLearning course
Welcome to the purchasers of the HarperCollinsLeadership eLearning course version of Ignore Your Customers and They’ll Go Away: The Simple Playbook for Delivering the Ultimate Customer Service Experience.
I’m the author, Micah Solomon, and I’ve created this page to give you additional resources to extend and expand your learning.
These include a video I’ve made for you with additional insights from the book and from my practice as a customer service consultant and customer service turnaround expert.
And finally, if by some chance you don't yet have a copy of the book, here are the buttons to purchase or to get 3 full chapters free.