Legendary Customer Experience Keynote Speaker.

Customer service, customer experience (CX), and company culture.

Watch Micah's Keynote Speaking Reel

Speaking Topics

Available as keynote presentations, half-day workshops, or webinars, customized to your specific audience and business challenges.

01

Exceptional Service, Exceptional Profit

Learn the direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation. 

Based on Micah's #1 bestselling book, Exceptional Service, Exceptional Profit. How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), USAA Insurance, Starbucks, Nordstrom, and more.

02

The Heart of Hospitality: Leadership and Frontline Secrets

Create genuine hospitality experiences that build lasting customer relationships and transform your customer experience, in any type of business, for revolutionary caring-based change. 

The Heart of Hospitality keynote will help you bring true hospitality to any business, regardless of industry.  It features wisdom and innovative insights from Micah's groundbreaking hospitality book The Heart of Hospitality as well as his writing in Forbes, the Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in bringing hospitality to every kind of business.

03

Internal Customer Service: Serving The People Who Serve Our Customers

Buildi strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.

Internal customer service—serving our own colleagues, employees, superiors and vendors—is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah explains what matters in internal customer service and how to be truly exceptional in its delivery.

04

From Satisfactory to Legendary: Build raving fans and customer loyalty through a Five Star customer experience

Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.

05

Ignore Your Customers (And They'll Go Away)

Based on Micah's new HarperCollins bestseller of the same name, Ignore Your Customers (and they'll go away). Tough, candid talk on what it takes to create the ultimate customer experience and deliver world-class customer service to today's skeptical breed of customers.

Learn hands-on secrets from Micah as he shows you how apply them to transform your own organization's performance with customers. With insights from leading brands like Nordstrom, Ritz-Carlton, Four Seasons, USAA, and more, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.

Key Focus Areas

Customer Service

Customer Experience

Hospitality

Consumer Trends

Consumer Trends

Company Culture

Business Growth

Leadership

Innovation

Entrepreneurship

B2B Customer Service

Patient Experience

Sales Through Service

Speaking Clients

Microsoft

Multiple keynotes including Banking Conference (Moscow) and Dynamics CRM Launch

Cleveland Clinic

Opening Keynote Speaker, Patient Experience Summit

Brown University

Entrepreneurship Program keynote presentation

NFLPA

Zendesk

Oracle

Walmart

SunTrust

Virgin Hotels

Six Flags

Cox Communications

USPTO

Panasonic

Relais & Chateaux

Scandic Hotels

Michigan Grocers

PICPA

WACRA

City of Asheville

Book Micah For Your Next Event