• Keynote speaker, author, customer service speaker and customer experience consultant Micah Solomon (that’s me) is pleased to bring you this blog: College of the Customer. Click here for the latest blog post. And thank you.
Or, skip that step and reach me directly: shoot me an email or phone me directly at 484-343-5881.
Micah Solomon is a professional keynote speaker, customer service expert, customer experience consultant, and bestselling author. He has been named by The Financial Post a “New Guru of Customer Service Excellence.” He specializes in creating five star customer service with an eye toward bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early, active investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah is a regular contributor to Forbes.com. He has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.
Micah is the author of two bestselling books, High-Tech, High-Touch Customer Service and Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. They have been translated into Japanese, Korean, Russian, and other languages, and chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time.
Micah’s writings and advice have appeared in:
• ABC and NBC television programming • Atlanta Journal-Constitution • American Bar Association ABA Business • B to B • Bloomberg BusinessWeek • Boston Globe • Chicago Tribune • Crain’s • Entrepreneur Magazine • Fast Company • Forbes.com • Healthcare Finance • Healthcare Registration • Illinois State Law Journal • Inc Magazine • Information Week • Law 360 • Los Angeles Times • Mann Report-Residential Real Estate • Michigan Banker • Portfolio Magazine • Retail Customer Experience • Texas Bar Journal • Wall Street Journal Radio