Legendary Customer Experience Keynote Speaker.

Customer service, customer experience (CX), and company culture.

Watch Micah's Keynote Speaking Reel

Speaking Topics

Available as keynote presentations, half-day workshops, or webinars, customized to your specific audience and business challenges.

01

Exceptional Service, Exceptional Profit

The direct connection between superior customer service and business profitability, with actionable strategies for improvement.

02

The Heart of Hospitality: Leadership and Frontline Secrets

Leadership strategies and frontline techniques that create genuine hospitality experiences that build lasting customer relationships.

03

Building a Customer-Centric Culture throughout your organization

Creating and sustaining a customer-focused organizational culture that drives both employee engagement and business results.

04

Internal Customer Service: Serving The People Who Serve Our Customers

Building strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.

05

From Satisfactory to Legendary: Build raving fans and customer loyalty through a Five Star customer experience

Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.

Key Focus Areas

Customer Service

Customer Experience

Hospitality

Consumer Trends

Consumer Trends

Company Culture

Business Growth

Leadership

Innovation

Entrepreneurship

B2B Customer Service

Patient Experience

Sales Through Service

Speaking Clients

Microsoft

Multiple keynotes including Banking Conference (Moscow) and Dynamics CRM Launch

Cleveland Clinic

Opening Keynote Speaker, Patient Experience Summit

Brown University

Entrepreneurship Program keynote presentation

NFLPA

Zendesk

Oracle

Walmart

SunTrust

Virgin Hotels

Six Flags

Cox Communications

USPTO

Panasonic

Relais & Chateaux

Scandic Hotels

Michigan Grocers

PICPA

WACRA

City of Asheville

Book Micah For Your Next Event