Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and around the world. He works independently and through reputable speaker bureaus. His areas of focus are as follows:
Customer Service โข Customer Experience โข Hospitality โข Consumer Trends โข Millennial Customers โข Company Culture and Culture Change โข Customer Service Culture โข Business Growth โข Entrepreneurship and Intrapreneurship โข Leadership โข Innovation โข HR, Talent Management and the Customer Experience โข Sales as Powered by Service โข B2B and B2C Customer Service Essentials โข Patient Experience and Patient Satisfaction
See full list โ

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Success Stories
Buena Park School District (K-12 Education Client)
The Buena Park School District, a highly diverse school district in Orange County, California, engaged Micah Solomon & Associates for a customer service refresh initiative. Elements of the engagement included analysis of the current state of customer service at the BPSD, creation of a complete set of new Best Practices/Customer Service Standards for the District
Webinar Series For Freshworksยฎ: โRethink CXโ(6 Episodes)
Tech company Freshworks engaged Micah Solomon to create and host whatโs proven to be a wildly successful 6-episode webinar series titled Rethink CX. Micah hosted and coordinated the content for each episode, and his invited guests included Seth Godin, Raj Singh, Eric Farber, Colin Taylor, Pradeep Rathinam, and Robert Flanyak.ย ย ย Micah is similarly available to create,…
Zendesk: Customer Service/CX HeroTour Multi-City Roadshow (Live Keynote Speaking Client)
Technology company Zendesk famously engaged Micah Solomon to be the keynote speaker for its cross-country roadshow, titled The Zendesk Customer Service HeroTour. At each stop, Micah would keynote the event as well as autograph his latest bestseller for attendees, all of whom were current or prospective Zendesk users. Local Zendesk community panelists would share best…
Speaking Topics
(available as keynote, webinar, or workshop)
01
Ignore Your Customers
(And They'll Go Away)
02
The Heart of Hospitality:
Leadership and Frontline Secrets
03
Maximum Viable Cultureโข
04
Kickstarting a Culture of Innovation
05
Internal Customer Service:
Serving The People Who Serve Our Customers
06
B2B Customer Service
07
Millennials & Gen Z Customers:
Servingโand profiting fromโthe largest generation in history
08
The Jetsons Effect:
Building A Future-Ready Customer Service Experience
09
Turbocharge Growth Through Entrepreneurship and Intrapreneurship
10
Powering Sales Success Through Service
11
A Spy in the House of Businessโข
12
Exceptional Service,
Exceptional Profit
Industries of Particular Focus and Interest:
- The Automotive Industry
- Associations and Franchisee Groups
- The Automotive Industry and Automotive Retailing
- B2B, the Building Trades, and Manufacturing
- Country Clubs, Athletic Clubs, and related Membership Organizations
- Entertainment and the Music Industry
- Financial Services
- Government โ Federal, State, Municipal & Local, as well as Contractors to these Entities
- Healthcare, Hospitals, and Medical Practices (Patient Satisfaction and Patient Experience)
- HNWI-focused organizations and industries
- Higher Education and K-12 Education
- Homecare and Assisted Living
- The Hospitality Industry (clients include some of the great hotels and brands of our time)
- The Insurance Industry
- Real Estate
- Retail, Ecommerce, and Omnichannel
- Retail Banking and Credit Unions
- SaaS
- Spas, Salons, and related operators in the Service Industry
- Technology, IT, Information Services
- The Travel Industry
- The Hospitality Industry (clients include some of the great hotels and brands of our time)
- The Insurance Industry
- Law Firms & The Legal Industry
- Marketing and PR Firms
- Mortuary services and Deathcare
- Nonprofit Organizations and Philanthropies
- Real Estate
- Retail, Ecommerce, and Omnichannel
- Retail Banking and Credit Unions
- SaaS
- Spas, Salons, and Related Operators in the Service Industry
- Technology, IT, Information Services
- The Travel Industry
About the Author
Customer Service Expert Micah Solomon
Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. Heโs been named byย The Financial Postย โThe New Guru of Customer Service Excellence,โ and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestsellingย author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a frequent and prominent contributor toย Forbes.comย andย Inc.comย on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and the Harvard Business Review.
Book Micah to speak at your event (or just find out more)
Recent Client Keynotes
- NFLPA (National Football League Players Association)
- Michigan Grocers Association
- PICPA (Pennsylvania Inst. of CPAs)
- WACRA (80 airlinesโ joint customer support organization)
- SunTrust Retail Banking Summit
- Microsoft Banking Conference (Moscow)
- Allied Steel Buildings
- Brainshark
- The City of Asheville, (NC)
- Microsoft Dynamics CRM Launch
- MBCE Denmark
- Talentum Events (Helsinki)
- Zendesk (Nationwide multi-city tour as their โcustomer service heroโ)
- Tacoma (Washington) Public School System: (seminars/training for Principals and Support Staff)
- Buena Park School District (Orange County, CA) (district-wide customer service initiative)
- Entrepreneurship Program, Brown University
- Entrepreneur Organization (EO)
- Cleveland Clinic
- MedHOK
- Prohealth Primary Practice
- Brown University
- George Mason University
- Auberge Hotels and Resorts
- Capella (Solis) Hotels
- Hospitality Design Expo & Summit
- Scandic Hotels (Copenhagen)
- Relais & Chateaux North America
- Virgin Hotels
- BHS Insurance
- Capitol Benefits
- W. R. Berkley Corporation
- Dow Lohnes, PLLC, Attorneys At Law
- Operation Smile
- FINEOS
- Capitol Benefits
- Carolina Senior Marketing
- Cleveland Clinic (Opening Keynote Speaker, Patient Experience Summit)
- Panasonic National Dealersโ Summit
- Photo Marketing Association Annual Conference
- ECG Management Consultants
- PICPA (Pennsylvania Inst. of CPAs)
- Walmart
- EasyFairs Citywide Retail Conference (Stockholm)
- Retail Customer Experience Summit
- Cox Communications
- Nextiva
- Nuance
- Oracle
- Microsoft (multiple keynotes)
- Zendesk
- Six Flags Theme Parks
- U.S. Patent and Trademark Office (USPTO)
- The Office of the Comptroller of the Currency (OCC)