Customer service consultant and trainer. eLearning design. Customer experience consultant, keynote speaker, and author.
Thanks for visiting! I'm Micah Solomon, a customer service consultant, trainer and eLearning training designer, author of five books, and Senior Contributor to .
Here's what we offer:
- Consulting, training, eLearning design (asynchronous training): customer service, customer experience, company culture.
- Insights from Ritz-Carlton, Zappos, USAA, Mayo Clinic, and more.
- B2B, B2C, internal and external customer service and customer experience. Private sector (retail, tech, hospitality, wholesale, B2B resellers, etc.) government, K-12, higher education, non-profit.
- Keynote speaking, virtual keynotes, webinar hosting.
- Content creation: webinar series, podcast series, customized training, website and blog content, ghostwriting (full-length books, ebooks, and articles).
- All project sizes and budgets welcome.
- I respond to inquiries in 30 minutes or less (try me!)
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]
FREE: 10 Elements of Great
Customer Service Cultures
Get Micah's new whitepaper on building a superior
customer service culture.
Micah Solomon and Associates work with nearly all sizes of companies,
from tiny to massive. (Truly! We love small companies and projects.)
Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
Labor Day Bonus: College of the Customer, now with visuals!
Dear Faithful Reader, I am so sorry–very recent versions of College of the Customer’s articles undoubtedly made no sense, as the crucial images in them…
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Micah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.