You've come to the right place for...
- Customer service consulting
- Customer service training, including custom-created eLearning (asynchronous): employees learn on their own schedule
- Customer Service Transformation Initiatives based on best practices of legendary companies including Ritz-Carlton and Zappos
- Keynote Speaking and Workshops
- Content creation and business book ghost/co-writing
You've come to the right place for...
- Customer service consulting
- Customer service training, including custom-created eLearning (asynchronous): employees learn on their own schedule
- Customer Service Transformation Initiatives based on best practices of legendary companies including Ritz-Carlton and Zappos
- Keynote Speaking and Workshops
- Content creation and business book ghost/co-writing
FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]



How We Can Help
We offer consulting and training in the disciplines of customer service, customer experience (CX), and company culture, ranging from modest "refreshes" to full-on transformation initiatives by a team led by Micah Solomon, whom Inc. Magazine calls "The World's #1 Customer Service Turnaround Expert."
Our approach is both practical and inspiring. It's designed to build practical skills and knowledge as well as the kind of employee flexibility and empathy that lead to true "wow" moments and inspire customer engagement and loyalty.
Our firm takes on projects that range from modest-sized to global, from (relatively) quick fixes to multi-year initiatives.
Click to chat live,
call 1-484-343-5881, or email [email protected]








Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
You've come to the right place for...
- Customer service consulting
- Customer service training, including custom-created eLearning (asynchronous): employees learn on their own schedule
- Customer Service Transformation Initiatives based on best practices of legendary companies including Ritz-Carlton and Zappos
- Keynote Speaking and Workshops
- Content creation and business book ghost/co-writing



How We Can Help
We offer consulting and training in the disciplines of customer service, customer experience (CX), and company culture, ranging from modest "refreshes" to full-on transformation initiatives by a team led by Micah Solomon, whom Inc. Magazine calls "The World's #1 Customer Service Turnaround Expert."
Our approach is both practical and inspiring. It's designed to build practical skills and knowledge as well as the kind of employee flexibility and empathy that lead to true "wow" moments and inspire customer engagement and loyalty.
Our firm takes on projects that range from modest-sized to global, from (relatively) quick fixes to multi-year initiatives.
Click to chat live,
call 1-484-343-5881, or email [email protected]



FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]




Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.