You've come to the right place for...
- Customer service consulting
- Customer service training, including custom-created eLearning (asynchronous): employees learn on their own schedule
- Customer Service Transformation Initiatives based on best practices of legendary companies including Ritz-Carlton and Zappos
- Keynote Speaking and Workshops
- Content creation and business book ghost/co-writing
You've come to the right place for...
- Customer service consulting
- Customer service training, including custom-created eLearning (asynchronous): employees learn on their own schedule
- Customer Service Transformation Initiatives based on best practices of legendary companies including Ritz-Carlton and Zappos
- Keynote Speaking and Workshops
- Content creation and business book ghost/co-writing
Intro Video: how we can help you!
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]

Our Firm
Micah Solomon and Associates specialize in creating five-star customer service experiences and customer-centric cultures, with an eye toward building and sustaining bottom-line results.
Click to chat live, call 1-484-343-5881, or email [email protected]








Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
You've come to the right place for...
- Customer service consulting
- Customer service training, including custom-created eLearning (asynchronous): employees learn on their own schedule
- Customer Service Transformation Initiatives based on best practices of legendary companies including Ritz-Carlton and Zappos
- Keynote Speaking and Workshops
- Content creation and business book ghost/co-writing
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]
Intro Video: how we can help you!



Our Firm
Micah Solomon and Associates specialize in creating five-star customer service experiences and customer-centric cultures, with an eye toward building and sustaining bottom-line results.
Click to chat live, call 1-484-343-5881, or email [email protected]




Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
Customer Service in Healthcare: Webinar with Customer Service Keynote Speaker Micah Solomon
From Micah Solomon – keynote speaker, customer service speaker, customer service consultant, and #1 bestselling author of “Exceptional Service, Exceptional Profit: The Secrets of Building…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.