Customer service consulting and customer service training (in-person and remote). eLearning creation. Customer experience transformation initiatives.
You've come to the right place for...
- Customer service consulting
- Customer service training (in-person and remote).
- Customer service improvement initiatives based on the best practices and core philosophy of the legendary companies of our time, including The Ritz-Carlton Hotel Company and Zappos.
- Custom eLearning-based training so employees can be trained on their own schedule (asynchronously) and never miss a shift.
Hi, I'm Micah Solomon, the hands-on, in-the-trenches leader of Micah Solomon and Associates (incorporated as Four Aces Inc.). I'm a customer service consultant, trainer, eLearning creator, and customer service experience designer (Inc. Magazine calls me "The World's Top Customer Service Turnaround Expert"). I'm the author of five books and nearly 1,000 articles for Forbes. But most of all, I'm a passionate and goals-oriented practitioner and designer of customer service excellence. I would enjoy speaking (or live-chatting, or emailing) with you about whether and how I can assist you with any of the above.
Click to chat live, call 1-484-343-5881, or email [email protected]
Click to chat live, call 1-484-343-5881, or email [email protected]
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]

Our Firm
Micah Solomon and Associates (incorporated as Four Aces Inc.) specializes in creating five-star customer service experiences, and customer-centric cultures, with an eye toward building and sustaining bottom line results. Under the hands-on leadership of Micah Solomon, widely considered to be the premier “customer service turnaround expert,” the firm takes on projects from the very small to the global, from quick-fixes to multi-year initiatives.
Click to chat live, call 1-484-343-5881, or email [email protected]
Reach Us In Real Time
We're here to help answer any questions you have!
Click to chat live, call 1-484-343-5881, or email [email protected]
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive.
(Truly! We love small companies and projects.) Some of our better-known clients include:
Micah Solomon and Associates work with nearly all sizes of companies, from tiny to massive. (Truly! We love small companies and projects.) Some of our better-known clients include:
Client Success Stories
Reach Us In Real Time
We're here to help answer any questions you have! Click to chat live, call 1-484-343-5881, or email [email protected]
Micah's Blog
Bring The Simple Magic of Recognition To the Retail Customer Experience and Retail Customer Service
What is recognition? It’s being seen, literally and figuratively, being acknowledged, being welcomed, and being appreciated. Giving your customers recognition is essential for nearly every type…
Read More8 Essentials Of Improving The Patient Experience and Patient Satisfaction
As a patient experience consultant, here are the five most essential points I bring to my consulting clients, whether they’re hospitals, outpatient facilities, or other…
Read More8 Internal Customer Service Best Practices
Internal customer service isn’t exactly the same as external customer service, but it’s no less essential. As a customer service consultant, I spend my time…
Read MoreMicah's Articles on
Micah Solomon | Senior Contributor
Customer service consultant & keynote speaker




FEATURED ARTICLE
‘My Boss Wants To Only Hire Great-Looking Customer Service Employees.’
A Customer Service Consultant Weighs In On This And Other Customer Service Questions
It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff.