MoMA Customer Service, Visitor Engagement, Training, and Culture Initiative

The Museum of Modern Art (MoMA) recently undertook a $480 million, multi-year renovation and reimagining of the institution, with the museum ultimately reopening to wide acclaim in October 2019. As part of this effort, we were engaged by MoMA to overhaul its customer service/visitor experience, allowing the iconic New York institution to greet, serve, and engage the public with a newly trained and energized staff.

The scope of our engagement included revamping standards for and undertaking the training of 300 visitor-facing employees in the museum, from departments that include Membership, Groups and Tours, Education, and Security, as well as the museum’s Retail department, which includes its popular Design Store and Museum (Gift) Shop. The effort also included the establishment of a consistent customer/guest/visitor service approach across the entire spectrum of visitor touchpoints.

Ways We Can Help You

Customer Service Turnarounds and Consulting

We offer consulting for customer experience, culture change, and company culture. Our training sessions are both practical and inspiring; the event builds practical skills and knowledge as well as true employee engagement.

Keynote Speaker

Micah is one of the best-known keynote speakers on customer service, the customer experience, company culture, and innovation. He also offers half-day workshops, webinars, and training, always customized to your specific audience, business situation, and challenges. Micah travels throughout the U.S. and the world.

Writing & Content Creation

Micah provides businesses with content creation, co-writing/ghostwriting (articles and books), business and corporate writing, thought leadership and brand building. Micah is considered a leading influencer, thought leader, and subject matter expert.

Micah also offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience.

Reach Us In Real Time

We're here to help answer any questions you have! Click to  chat live, call 1-484-343-5881, or email [email protected]




PLUS Learn the secrets of building the

Worlds Best Customer Service Culture


Thank you! You will hear from us right away.


This site uses cookies to enhance the user experience. By using the site you are agreeing to our privacy policy.