customer service • customer experience • company culture • consumer trends • innovation • hospitality • entrepreneurship • millennial customers
Micah Solomon offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. (If you're looking for consulting or other in-depth, transformational assistance, see the column on the left
Micah travels throughout the U.S. and around the world. For fee information, direct pricing, and other information, please contact Micah directly
1. Exceptional Service, Exceptional Results.
Based on Micah's #1 bestselling books. How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.
2. The Jetsons Effect: Building A Future-Ready Customer Service Experience.
One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah helps you address self-service, timeliness, and other key issues of a future-friendly customer service experience.
3. Millennials As Customers: Serving–And Profiting From–The Largest Generation In History.
The millennial generation of customers (born 1980-2000) is even larger than the baby boom generation, and will soon represent the largest buying power in the marketplace of any generation in history. Are you ready to serve them, profit from them, and keep them coming back? Micah’s renowned research and writing on the subject for Forbes.com enliven this unique presentation.
4. Kickstarting a Culture of Innovation.
How to stimulate–and sustain–a culture of innovation in an organization of any size and industry. Features practical, actionable insight in an engaging format.
5. Turbocharge Growth Through Entrepreneurship and Intrapreneurship.
How to build and sustain an entrepreneurial culture, with lessons from Micah's own experience and broadly applicable research.
6. Company Culture: The Ownership Imperative.
Turning employees into proprietors, who will shoulder responsibility for the care and feeding of customers, is a key to a great company culture. Micah explains how to accomplish this through purpose, standards, positive peer pressure, and leadership that leads to self-leadership.
7. The Heart of Hospitality: Leadership and Frontline Secrets.
This Hospitality Industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at all star levels and price points.
"Micah reminds us why caring about your customers (and treating them that way) is not just
something that feels good, it’s good business."
– Seth Godin, author of Purple Cow and Tribes
“This is the way to run a customer-centered company.”
– Ken Blanchard, co-author,
The One Minute Manager®
“Micah gets it, and he can sell it! He is a
thoroughly enjoyable and informative
authority, and our GM’s really enjoyed his presentation at our recent annual meeting.”
– Eric Calderon, Chief Operating Officer,
“Micah Solomon explains with great savvy how to survive the perils of working with social media, customer data, and the digitally
– Jay Coldren, Vice President, Lifestyle Brands, Marriott International
“Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.”
– Steve Wozniak, Apple co-founder
“Bring Micah to your organization to hear what he has to say. It will change your business.”
– Jon Mueller, 800-CEO-READ
“Micah Solomon is a keynote speaker who is wired to the changing expectations of today’s consumers, and his lessons on customer loyalty are fresh and relevant!”
– Linda M. Gobler President,
Michigan Grocers Association
“Micah is engaging and entertaining while
providing true specifics. You will leave with very practical ideas on how to improve
– Michele Livingston, Senior Vice President, Umpqua Bank
Industry-Specific Topics also available for: