Comments for Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER http://micahsolomon.com/blog Customer service speaker - consultant - author - keynote speaker - professional speaker - Micah Solomon’s customer service expert blog COLLEGE OF THE CUSTOMER. Customer loyalty and initiatives start here. Sat, 31 Mar 2012 13:16:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Improve your customer service by channeling a big wet dog at PETCO by Customer service means sticking your gooseneck out sometimes | Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER http://micahsolomon.com/blog/?p=18#comment-833 Customer service means sticking your gooseneck out sometimes | Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER Sat, 31 Mar 2012 13:16:11 +0000 http://micahsolomon.com/blog/?p=18#comment-833 [...] spend a fair amount of time, as a customer service speaker and consultant, talking about the traits (warmth, empathy, teamwork, conscientiousness, and optimism–”WETCO”) needed to ensure great customer experiences. Here’s another one:  a sense of humor and managers [...] [...] spend a fair amount of time, as a customer service speaker and consultant, talking about the traits (warmth, empathy, teamwork, conscientiousness, and optimism–”WETCO”) needed to ensure great customer experiences. Here’s another one:  a sense of humor and managers [...]

]]> Comment on Language Engineering: Finding the right words to use with customers by Customer service means sticking your gooseneck out sometimes | Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER http://micahsolomon.com/blog/?p=942#comment-832 Customer service means sticking your gooseneck out sometimes | Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER Fri, 30 Mar 2012 23:23:43 +0000 http://micahsolomon.com/blog/?p=942#comment-832 [...] and here: “Language Engineering: Finding the Right Words to Use With Customers” [...] [...] and here: “Language Engineering: Finding the Right Words to Use With Customers” [...]

]]> Comment on The 5 words you can NEVER say in customer service: "Did you plug it in?" by Customer service means sticking your gooseneck out sometimes | Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER http://micahsolomon.com/blog/?p=172#comment-831 Customer service means sticking your gooseneck out sometimes | Customer service speaker & consultant- keynote speaker - - author Micah Solomon’s customer service blog: COLLEGE OF THE CUSTOMER Fri, 30 Mar 2012 23:22:42 +0000 http://micahsolomon.com/blog/?p=172#comment-831 [...] — For other posts re. language and customer service /guest service, visit here:  “The Five Words You can Never Say to a Customer” [...] [...] — For other posts re. language and customer service /guest service, visit here:  “The Five Words You can Never Say to a Customer” [...]

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