keynote speaker • consultant • author • Forbes.com contributor

• customer service • customer experience • customer engagement • company culture • consumer trends • innovation • hospitality • millennial customers • entrepreneurship

Below is a selection of some of Micah Solomon's recent writings and interviews on customer service, the customer experience, and related issues including human resources and leadership.
For the very latest of Micah's articles, visit Forbes.com
For individual articles on some specific subjects, we've compiled some links below.
About Micah
Micah Solomon is a bestselling author, consultant, and keynote speaker. A thought leader and expert on customer service, company culture, customer experience, innovation, entrepreneurship, and intrapreneurship, Micah is a regular contributor to Forbes.com

Forbes.com Contributer
 
Smiley face Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology. Smiley face
� Steve Wozniak, Apple co-founder