Green marketing dos and don’ts.

There is an urgency and importance to getting your green marketing right – before customers everywhere become completely cynical.
The solution is straightforward (no, that doesn’t mean easy), according to this watershed post published initially by Seth Godin on Seth’s Blog and almost immediately turned into a new lifestyle riff (without attribution, but hey, that’s how [...]

Who should do the customer service at your company?

Who should do the customer service at your company?
(You know that’s a trick question. The answer, of course, is everyone.)
I’m not nuts, though. I don’t mean you have to fire the extreme introvert who has always saved your butt when your computer hard drive fries at 8:43 p.m. I mean that everyone who [...]